Terms and Conditions

1. Introduction

Overview: Welcome to Fitly360, an online platform offering gym services, private classes, wellbeing, self-care, and spa-related services with integrated online payment solutions.
Agreement to Terms: By accessing or using Fitly360, you agree to comply with and be bound by these Terms. We reserve the right to modify these Terms at any time without prior notice.
Modifications: We may update these Terms at any time. Users may be notified through our service or by email, and continued use constitutes acceptance of the revised terms.

Registration: To access our online services, users must create an account by providing accurate and complete information and updating it when necessary.
Eligibility: Users must be at least 18 years old or have the consent of a legal guardian to register.
Account Security: Users are responsible for maintaining the confidentiality of their login credentials and for all activities under their accounts.

Description: Fitly360 provides online access to fitness resources, gym services, private classes, wellbeing, self-care, and spa services, and any related activity.
Access and Use: Services are accessed online and may require booking through our platform.

Pricing and Billing: Service pricing is displayed online and subject to change. Users will be informed of changes electronically.
Accepted Payment Methods: Payments can be made electronically using credit or debit cards, and users will receive payment confirmation by email.
Processing and Security: Payments are processed through secure online gateways that comply with required standards. We do not store complete credit card information.
Failed Transactions: Users must resolve payment issues by verifying billing details or contacting their financial institution. Service access may be suspended for unresolved issues.
Fitly360 will not deal in or provide any services or products to OFAC-sanctioned countries in accordance with UAE law.

Service Plans: Users will find detailed descriptions of available service plans, including pricing and features.
Service Activation: An online Fitly360 account and valid payment information are required to activate paid services. Confirmation is sent electronically.
Auto-Renewal: Paid service does not renew automatically, and prior notification is sent electronically.
Managing Service: Users can adjust service settings through their account dashboard.

Prohibited Activities: Users must not engage in activities that violate laws, including unauthorized access or spreading harmful code.
Compliance: Users must comply with local and international laws and respect the rights of others online.
Enforcement: We reserve the right to suspend or terminate accounts for violations without notice.

Ownership: All online content, including text, graphics, logos, images, and software, is owned by Fitly360 or its licensors and protected by intellectual property laws.
Trademarks: All trademarks related to Fitly360 are exclusively owned by Fitly360. Unauthorized use is prohibited.
License to Users: Users receive a limited, non-commercial license to access and use online content.
User-Generated Content: By uploading content, users grant Fitly360 a perpetual license to use, modify, and distribute it across media channels without compensation.

Conditions for Refund: Refunds are limited to undelivered services and billing errors processed online, such as incorrect charges or technical failures attributed to us.
Non-Refundable Situations: Fitly360 is not liable for refunds under other circumstances involving online services.
Request Process: Refund requests for billing errors must be submitted within 5 days and include transaction details.

User Indemnity: Users agree to indemnify and hold Fitly360 harmless against claims arising from their online activities.

Termination by Us: Fitly360 may terminate user access to online services for breaches or inappropriate conduct.
User Initiated Termination: Users may terminate accounts via online settings. On termination, all online access and rights cease immediately.

Governing Law: These Terms are governed by UAE law. Legal proceedings related to online services must be commenced in Dubai, UAE.
Dispute Resolution: Users should first seek to resolve disputes through informal negotiations. If unresolved, disputes may proceed to binding arbitration in Dubai under DIFC-LCIA rules.

Entire Agreement: These Terms form the entire agreement concerning online use of Fitly360.
Severability: If any provision is invalid, the rest remain enforceable.
Waiver: Non-enforcement of any provision does not constitute a waiver.
Assignment: Users cannot assign their online service rights without written consent.

Support: For inquiries or support, contact us at support@fitly360.com or through our online support center.